RETURN & REFUNDS POLICY
RETURNS AND REFUND POLICY
Last updated: October 2026
At Qorvanto, we want you to love what you order. If you are not completely happy with your purchase, this policy explains how to return items and receive a refund.
Qorvanto is operated by CORNER 93 LTD, a company registered in England and Wales (Company Number 15830605), with its registered office at 93 Station Road, Fulwell, Sunderland, SR6 9AD, United Kingdom.
This policy does not affect your statutory rights under UK consumer law.
1. YOUR RIGHT TO RETURN
You have the right to cancel your order and return your items within 14 days of the day you receive them, without giving any reason. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
After telling us that you wish to return your items, you must send them back to us within 14 days.
2. CONDITION OF RETURNED ITEMS
To be eligible for a full refund, returned items must be:
Unworn, unwashed and unused
In their original condition, with all tags and labels attached
Returned in their original packaging where possible
You may try items on as you would in a shop to check the size, style and fit. If items are returned worn, washed, damaged or with tags removed, we may reduce your refund to reflect the loss in value, or in some cases refuse the return.
3. ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, we cannot accept returns of the following unless they are faulty:
Underwear, swimwear and hosiery where the hygiene seal or protective lining has been removed
Earrings and other pierced jewellery
Face masks and similar personal items
Gift cards are also non-refundable.
4. HOW TO RETURN AN ITEM
Step 1: Email us at info@qorvanto.com within 14 days of receiving your order. Please include your order number, the items you wish to return and, if you would like, the reason for the return.
Step 2: We will reply with the return address and instructions.
Step 3: Pack the items securely and send them back to us within 14 days of contacting us.
We recommend using a tracked and insured delivery service and keeping your proof of postage, as we cannot be responsible for returns that are lost in transit.
Please do not send items back without contacting us first, as this may delay your refund.
5. RETURN SHIPPING COSTS
If you are returning items because you changed your mind, you are responsible for the cost of return shipping.
If your item is faulty, damaged or not what you ordered, we will cover the cost of the return.
6. REFUNDS
Once we have received and inspected your return, we will send you an email to confirm whether your refund has been approved.
Approved refunds are processed within 14 days of us receiving the returned items, or of you providing proof that you have sent them back, whichever is earlier. Refunds are made to your original payment method. Depending on your bank or card provider, it may take a few additional working days for the money to appear in your account.
If you return your entire order within the cancellation period, we will also refund the standard delivery cost you originally paid. If you chose a more expensive delivery option, we will only refund the cost of standard delivery.
7. EXCHANGES
We do not offer direct exchanges at this time. If you would like a different size or colour, please return the original item for a refund and place a new order for the item you want.
8. FAULTY, DAMAGED OR INCORRECT ITEMS
Under the Consumer Rights Act 2015, all items we sell must be of satisfactory quality, fit for purpose and as described.
If you receive an item that is faulty, damaged or incorrect, please contact us at info@qorvanto.com as soon as possible with your order number and photos of the issue.
If you contact us within 30 days of delivery, you are entitled to a full refund. After 30 days, we will offer a repair or replacement first, and if that is not possible or does not fix the problem, a refund. We will cover any return shipping costs for faulty or incorrect items.
9. LATE OR MISSING REFUNDS
If you have not received your refund within the time stated above, please check your bank account again and contact your card provider, as processing times can vary. If you still have not received it, please contact us at info@qorvanto.com and we will look into it for you.
10. SALE ITEMS
Items bought in a sale or with a discount code can be returned under the same conditions as full-price items. Refunds will be for the amount you actually paid.
11. CONTACT US
If you have any questions about returns or refunds, please contact us:
Qorvanto
Operated by CORNER 93 LTD
93 Station Road, Fulwell, Sunderland, SR6 9AD, United Kingdom
Email: info@qorvanto.com
Phone: +44 7853 529078
We aim to reply to all enquiries within 1 to 2 working days.