SHIPPING & DELIVERY
SHIPPING AND DELIVERY POLICY
Qorvanto is an online clothing store operated by CORNER 93 LTD, a company registered in England and Wales (Company Number 15830605), with its registered office at 93 Station Road, Fulwell, Sunderland, SR6 9AD, United Kingdom.
This Shipping and Delivery Policy explains how and when your order will be delivered. By placing an order on our website, you agree to the terms set out below.
1. DELIVERY AREA
We currently deliver to addresses within the United Kingdom only. We are unable to ship orders to addresses outside the United Kingdom at this time.
2. ORDER PROCESSING
All orders are processed within 1 to 3 working days (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or bank holidays will be processed on the next working day.
You will receive an order confirmation email as soon as your order has been placed. Once your order has been dispatched, you will receive a second email with your shipping details and, where available, a tracking number.
3. DELIVERY TIMES
Once dispatched, orders are usually delivered within 3 to 7 working days.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to high order volumes, carrier delays, severe weather or other circumstances outside our control. During busy periods such as sales and the holiday season, processing and delivery may take slightly longer.
4. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any free shipping offers or promotions will be shown on our website and applied automatically at checkout where applicable.
5. ORDER TRACKING
When your order is dispatched, we will send you a tracking number by email where available. You can use this number to follow the progress of your delivery. Tracking information may take up to 24 hours to update after dispatch.
6. DELIVERY ADDRESS
Please make sure that your delivery address is complete and correct when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If you notice a mistake in your address, please contact us as soon as possible at info@qorvanto.com. We will do our best to update it, but we cannot guarantee changes once your order has been dispatched.
7. FAILED OR MISSED DELIVERIES
If you are not available when your parcel arrives, the carrier may leave a card, try to deliver again, or leave the parcel at a local collection point. Please follow the carrier's instructions to arrange redelivery or collection.
If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to arrange redelivery. Additional shipping costs may apply.
8. LOST OR DAMAGED PARCELS
If your parcel has not arrived within 10 working days of dispatch, or if your order arrives damaged, please contact us at info@qorvanto.com with your order number. Where possible, please include photos of any damage to the parcel and the items.
We will look into the matter with the carrier and arrange a replacement or refund where appropriate.
9. RISK AND OWNERSHIP
Responsibility for the items passes to you once your order has been delivered to the address you provided.
10. CONTACT US
If you have any questions about shipping or delivery, please contact us:
Qorvanto
Operated by CORNER 93 LTD
93 Station Road, Fulwell, Sunderland, SR6 9AD, United Kingdom
Email: info@qorvanto.com
Phone: +44 7853 529078
We aim to reply to all enquiries within 1 to 2 working days.